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Frequently Asked Questions

We are the agency who always gives you a priority on the free of question and you can easily make a question on the bunch.

  • What is your production lead time?

    Production lead time depends on the order quantity and customization requirements. We strive to fulfill orders promptly while maintaining quality standards. Please contact us for specific lead time estimates.But We do on an average 30-35 days.

  • Do you offer samples?

    Yes, we offer samples for evaluation purposes. Sample orders are subject to availability and may incur additional costs. Please contact us to discuss sample requests.

  • Can you accommodate specific design requests?

    We welcome custom design requests and can work closely with you to bring your design ideas to life. Our team of skilled craftsmen ensures attention to detail and quality craftsmanship in every product.

  • What are your payment terms?

    Our payment terms typically include a deposit upon order confirmation, with the balance due upon completion of production and before shipment. We accept various payment methods including bank transfers and letters of credit.

  • Do you ship internationally?

    Yes, we have experience in shipping internationally. We work with reliable logistics partners to ensure safe and timely delivery of orders to our clients worldwide.

  • What is your return/exchange policy?

    We have a comprehensive return/exchange policy outlined to address any issues with the received products.Please refer to our terms and conditions or contact usdirectly for detailed information on our return/exchange policy.

  • Can I get a bulk order quotation?

    Yes sure, Just kindly fill out the request form and our customer rep will contact you and make the quotation for you within 24 hours. If you have a special request or any questions, we will be more than happy to help.